I AM J PRIVACY POLICY

1. Introduction

This Privacy Policy is intended to provide clear information about our privacy practices across consumer, commercial, enterprise, educational, humanitarian, and institutional uses of the Service.

Specific products, deployments, pilots, or institutional programs may provide additional privacy notices where local law, contract, deployment context, or the nature of the data requires more detailed information.

2. Information We Collect

We seek to collect only information that is reasonably necessary to provide, secure, operate, and improve the Service.

2.1 Personal Information You Provide

• Account Information: Name, email address, password, account identifier, and related registration details.
• Mobile Contact Information: If you choose to provide it, we may collect your mobile telephone number and records of your SMS opt-in, opt-out, HELP, and related messaging preferences. We use this information only to provide customer care and service-related text messages, maintain consent records, respond to messaging requests, and comply with applicable messaging requirements.
• Support Communications: Name, email address, message contents, attachments, and related information when you contact us.
• User Content: Text, images, audio, prompts, responses, files, and other materials that you submit, upload, create, or generate through AI-enabled features.
• Transaction Information: Subscription status, J-Coin allocation, consumption, top-ups, and transaction references. Payment-card information is generally processed by the applicable app store or payment provider rather than directly by us.

2.2 Optional SOS Emergency Information

Providing SOS-related information is entirely optional. This information is intended only to support the SOS feature when you choose to activate it.

• Emergency Contacts: Names, relationships, phone numbers, email addresses, and optional physical addresses.
• Medical Information: Medications, allergies, pre-existing conditions, or other health-related information that you voluntarily choose to provide.
• Other Voluntary Details: Additional information that you consider important for your designated contacts.

SOS Emergency Companion provides informational guidance and triage support only and is not a replacement for professional emergency services. If you are experiencing an emergency, call your local emergency number immediately, such as 911 or 112.

The App does not directly contact police, fire, medical, or other public emergency responders. Users may optionally configure personal emergency contacts within their SOS Profile, which the App may notify when the user activates SOS.

2.3 Information Collected Automatically

• Usage Data: IP address, device type, browser type, operating system, pages visited, session frequency and duration, feature interactions, taps, clicks, in-app searches, diagnostics, and performance information.
• Device and Service Identifiers: App identifiers, account identifiers, anonymous or pseudonymous user IDs, device IDs, and security tokens used for authentication, functionality, analytics, and fraud prevention.
• App and Feature Usage: Feature use, J-Coin transactions, service events, AI inputs and outputs, and related operational logs.
• Cookies and Similar Technologies: Cookies, local storage, and similar technologies used to maintain sessions, remember preferences, support security, measure performance, and improve the website experience.

3. How We Use Your Information

We use information for legitimate and disclosed purposes, including:

• Service Operation: Providing, maintaining, personalizing, securing, and improving the Service, including processing text, images, audio, and other inputs necessary to generate requested AI outputs.
• J-Coin Management: Tracking balances, allocations, consumption, renewals, and top-up transactions.
• SOS Functionality: Processing optional SOS information only when you provide it and activate the feature.
• Notifications: Providing service updates, security notices, low-balance alerts, subscription information, and support communications.
• Service Improvement: Performing analytics, troubleshooting, quality review, accessibility improvement, performance optimization, and product development.
• Customer Support: Responding to requests, investigating issues, and resolving technical or account-related problems.
• Security and Reliability: Detecting fraud, misuse, unauthorized access, system instability, abuse, crashes, and threats to users or infrastructure.
• Legal and Contractual Compliance: Meeting applicable legal obligations and enforcing our agreements and policies.

4. Legal Basis for Processing — EEA and United Kingdom

Where the GDPR or UK GDPR applies, our processing may rely on one or more of the following:

• Performance of a Contract: Processing necessary to provide the Service, manage accounts, deliver subscriptions, and respond to user requests.
• Legitimate Interests: Improving, securing, supporting, and operating the Service, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your affirmative choice, including optional SOS data where applicable. You may withdraw consent at any time, subject to applicable law.
• Legal Obligation: Processing necessary to comply with applicable laws, lawful requests, accounting requirements, or regulatory obligations.
• Protection of Vital Interests: In limited circumstances, processing may be necessary to protect a person’s life or physical safety, where permitted by law.

5. How We Share Information

We do not sell personal information. We disclose information only in limited and appropriate circumstances, including:

Important: The sharing practices described in this section are subject to the Mobile Information and Text Messaging Data section below.

• Service Providers: Cloud hosting, AI processing, analytics, security, communications, mapping, payments, customer support, and other vendors that perform services on our behalf. This category does not authorize the sharing of mobile telephone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for marketing or promotional purposes.
• SOS Recipients: Optional SOS information may be shared with contacts designated by the user when the user activates the feature.
• Legal Requirements: When disclosure is required by law, legal process, court order, or a valid request from a competent authority.
• Protection and Security: Where reasonably necessary to protect users, the public, our rights, systems, property, or services.
• Business Transfers: In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction. Nothing in this provision authorizes the disclosure of mobile telephone numbers, SMS opt-in data, or SMS consent records for marketing or promotional purposes.
• With Your Consent: For another purpose that you expressly authorize. This provision does not authorize the disclosure of mobile telephone numbers, text messaging originator opt-in data, or SMS consent records to third parties or affiliates for marketing or promotional purposes.

International Transfers

Information may be transferred to and processed in countries other than the country where you reside. Where required, we use appropriate safeguards designed to protect personal information in accordance with applicable data-protection law, contractual obligations, and the nature of the transfer.

Information Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our safeguards may include:

• Access controls and authentication measures designed to limit access to authorized personnel and systems.
• Encryption and secure transmission methods where appropriate for the nature of the information and service.
• Logging, monitoring, and alerting intended to identify suspicious activity and operational issues.
• Secure software-development, testing, change-management, and vulnerability-management practices.
• Vendor and service-provider review proportionate to the services provided and the information involved.
• Business-continuity, backup, recovery, and incident-response procedures.
• Personnel confidentiality, security-awareness, and access-termination procedures.

Information used for SOS and safety-related features may be particularly sensitive. We apply access restrictions and use limitations intended to protect that information while supporting the requested safety function.

Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Request restriction of certain processing activities.
• Object to certain processing based on legitimate interests or direct marketing.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.
• Submit a complaint to an appropriate data-protection authority.

To exercise a privacy right, use our contact form and identify the request as a privacy inquiry. We will respond in accordance with applicable law.

We may need to verify your identity and authority before completing a request. Authorized agents may be required to provide proof of authorization.

Children's Privacy

The Service is not intended for children who are below the minimum age required to consent to personal-data processing in their jurisdiction, unless use is authorized and supervised by a parent, guardian, school, or other permitted institution.

If we learn that personal information was collected from a child without appropriate authorization, we will take reasonable steps to delete or otherwise address the information as required by applicable law.

Regional Privacy Disclosures

California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have rights to know, access, correct, delete, or obtain a copy of personal information, and to limit or opt out of certain disclosures or uses where applicable.

We do not discriminate against users for exercising applicable privacy rights. We do not sell personal information in the ordinary meaning of the term, and we do not share mobile opt-in data or consent for third-party marketing or promotional purposes.

European Economic Area, United Kingdom, and Switzerland

Where the GDPR, UK GDPR, or comparable law applies, you may have rights of access, rectification, erasure, restriction, portability, objection, and complaint. The lawful bases described in this Policy apply according to the relevant processing context.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining records, resolving disputes, and meeting legal obligations.

Retention periods vary based on the type of information, account status, product feature, legal requirements, security needs, and operational necessity.

When information is no longer required, we take reasonable steps to delete, anonymize, aggregate, or securely isolate it, subject to backup cycles and lawful retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, practices, technology, legal obligations, or organizational requirements.

When changes are material, we will provide notice through the Service, website, email, or another appropriate method. The effective date shown at the top identifies the current version.

Contact Us

For privacy questions, rights requests, or concerns about this Policy or our information practices, contact I am J Corporation through the official contact form.